Wednesday, 25 January 2017

Costco - Membership for Armed Forces Personnel

Carillion Amey Contact Number For Service Families Housing & Repairs

(England & Wales) you only need to call one telephone number for allocations AND maintenance.

The number above is the same number that you will have previously used to call MODern Housing. Only now, it's completely run by the contractor Carillion Amey.

Option 1 for maintenance calls
Option 3 for allocations
Option 5 for complaints/compliments

Innsworth Cleaning Service

Why choose the Happy Scrubber?

·        Est. since 2011
·        Reliable service
·        References on request
·        No agency fees
·        Fully insured
·        A perfect result every time
·        All prices fully inclusive
·        Working in the Gloucester area
·        Satisfaction guaranteed

Call 07806 665562


3 bed house   inc oven deep clean                            
+carpets                                                         Total =£178

4 bed house   inc oven deep clean                            
+carpets                                                         Total =£210

‘We won’t let you down’

CarillionAmey - Direct Line Number for when calling from a mobile

Calls to the Carillion Amey Helpdesk 0800 number from a mobile will incur a cost.  Please use the direct line number provided.  This goes to the same option number so is no different to the 0800 one, but will be included in talk time plans, or may cost less when calling from abroad.

The number is 0151 728 1630

CarillionAmey: Service Families Accommodation - How to Make a Complaint




Both CarillionAmey and DIO Service Delivery Accommodation have a strong customer focus to provide the best service we can to service personnel and their families. However, sometimes things go wrong so below is some useful advice and guidance on what you need to do if you wish to make a complaint, and what the correct procedure is.
Whatever the problem, we will endeavour to sort it out as quickly as possible. We value your feedback and monitor complaints to help us focus on improving our service in those areas.


How to make a complaint

Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.


Stage 1

If you are dissatisfied with our service please call the CarillionAmey Helpdesk on 0800 707 6000 or visit the CarillionAmey website.
Once you have registered a complaint, a CarillionAmey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.
If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a CarillionAmey director.


Stage 2

If your complaint has been closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team.
You should briefly set out your complaint and why you are not satisfied with the Stage 1 response in writing to:
Customer Service Team,
DIO Service Delivery Accommodation,
Ground Floor,
Swales Pavilion,
RAF Wyton,
PE28 2EA. 

If you make a written complaint we will acknowledge it within 3 working days. An investigation will be carried out but depending on the nature of the complaint, this can take some time.

Chepstow / Beachley Barracks Army Education Centre

The Army Education Centre at Beachley Barracks is the Regional centre for AEC-delivered career courses, courses for personal development and recreational courses. 
Learning support is also provided to customer units in the region of the AEC, providing assistance in the delivery of work-based learning programmes. 
Specialist staff are available to deal with particular areas such as:
  • individual education and resettlement
  • officers’ education (officer tutors)
  • basic skills (basic skills development managers)
  • e-learning (Army Learning Centre (ALC) managers)
  • Enhanced and Standard Learning Credit applications
  • Functional Skills course applications 
Contact Details:
IERO 20AEC,  Beachley Barracks, Chepstow, Gwent, NP16 7YG

DTN: 94357 5434 | PTN: 01291 645434 

LMC 94357 5327 | PTN: 01291 645327

Information on applying for and claiming Enhanced Learning Credits can be found on the ELCAS website: or phone the ELCAS Helpline on 0845 3005179

Transition Information Sheet - National Healthcare Information & Guidance for Service Personnel

To view Transition Information Sheet 3 - National Healthcare Information and Guidance for Service Personnel in full, with an option to download/print, please click HERE

Make a Success of Civilian Life with the Career Transition Partnership

British Forces Resettlement Services - How do we Help?

For more information on how British Forces Resettlement Service can help please visit the BFRS website