Thursday, 12 April 2018

Furniture and Removals - A Step by Step Guide

Service Family Accommodation - Who is responsible for what?









We all recognise the importance of SFA, and also recognise the significant changes that have occurred within the housing arena in recent years. We realise that these changes have led to some confusion as to which organisation has responsibility for different aspects of SFA housing. To help overcome this, DIO has created a short video "We all have a part to play". The video illustrates the responsibilities of everyone – Service families, MOD, CarillionAmey, Front Line Commands and DIO – when it comes to accommodation.
Please take a couple of minutes to watch this video, which can be viewed on DII or YouTube.

Innsworth Cleaning Service

Why choose the Happy Scrubber?

·        Est. since 2011
·        Reliable service
·        References on request
·        No agency fees
·        Fully insured
·        A perfect result every time
·        All prices fully inclusive
·        Working in the Gloucester area
·        Satisfaction guaranteed

Call 07806 665562
www.happyscrubber.co.uk


‘We won’t let you down’

CarillionAmey - Direct Line Number for when calling from a mobile








Calls to the Carillion Amey Helpdesk 0800 number from a mobile will incur a cost.  Please use the direct line number provided.  This goes to the same option number so is no different to the 0800 one, but will be included in talk time plans, or may cost less when calling from abroad.


The number is 0151 728 1630

CarillionAmey: Service Families Accommodation - How to Make a Complaint

SERVICE FAMILIES ACCOMMODATION

CUSTOMER SERVICES

 

Both CarillionAmey and DIO Service Delivery Accommodation have a strong customer focus to provide the best service we can to service personnel and their families. However, sometimes things go wrong so below is some useful advice and guidance on what you need to do if you wish to make a complaint, and what the correct procedure is.
Whatever the problem, we will endeavour to sort it out as quickly as possible. We value your feedback and monitor complaints to help us focus on improving our service in those areas.

 

How to make a complaint

Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.

 

Stage 1

If you are dissatisfied with our service please call the CarillionAmey Helpdesk on 0800 707 6000 or visit the CarillionAmey website.
Once you have registered a complaint, a CarillionAmey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.
If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a CarillionAmey director.

Scotty's Little Soldiers - A Charity for Bereaved UK Forces Children

Nikki Scott lost her  Husband and father of two, Cpl Lee Scott in Afghanistan in 2009.

Having witnessed first hand the devastation losing a serving parent can have on a child she has founded Scotty’s Little Soldiers, a charity to provide support for bereaved British Forces children.

























Send-a-Hug with Little Troopers

As a charity Little Troopers have recently relaunched their new Separation Packs and Send a Hug Kits for military families. These are tangible resources to help the British Army through repeated separation periods from their service person.

You can see more at www.littletroopers.net

Huggable Heroes

Education in Scotland - An Introductory Guide for Service Families


Education in Scotland - An Introductory Guide has been produced with the full backing of the Scottish Government, and provides personnel either in Scotland or moving to Scotland with a comprehensive guide to all phases of education, with handy information and advice.  

Recruit for Spouses